Privacy Policy

This Privacy Policy describes how enchantingjewels-us.shop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected].

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” Below is a breakdown of what Personal Information we collect and why.

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels when you access the Site.
  • Disclosure for business purpose: Shared with our processor WooCommerce.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To fulfill your order, process payment, arrange shipping, provide invoices and/or order confirmations, communicate with you, and screen orders for potential risk or fraud.
  • Source of collection: Collected from you.
  • Disclosure for business purpose: Shared with our processor WooCommerce.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.
  • Disclosure for business purpose: Not applicable.
  • Personal Information collected: Information necessary to address your customer support requests.

Using Personal Information

We use your Personal Information to provide services such as offering products for sale, processing payments, shipping your order, and updating you about new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform tasks in the public interest;
  • For our legitimate interests that do not override your rights.

Retention

We will retain your Personal Information for our records unless and until you request us to erase this information. For more details on your right to erasure, refer to the ‘Your Rights’ section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you.

Our processor, WooCommerce, uses limited automated decision-making to prevent fraud. This includes:

  • Temporary blacklist of IP addresses associated with failed transactions;
  • Temporary blacklist of credit cards associated with blacklisted IP addresses.

Selling Personal Information

Our Site does not sell Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR

If you are an EEA resident, you have rights to:

  • Access the Personal Information we hold about you;
  • Port it to a new service;
  • Request correction, updating, or erasure of your data.

To exercise these rights, contact us through the email provided above.

CCPA

If you are a California resident, you have rights to:

  • Access the Personal Information we hold about you;
  • Port it to a new service;
  • Request correction, updating, or erasure of your data.

You may designate an authorized agent to submit these requests on your behalf by contacting us at [email protected].

Cookies

We use various cookies to enhance your browsing experience. These include functional, performance, advertising, and social media cookies. The cookies we use persist for varying durations, from 30 minutes to two years.

You can manage cookies via your browser settings. However, note that blocking cookies may affect your experience on our Site.

Do Not Track

We do not alter our data collection practices when we detect a “Do Not Track” signal from your browser due to a lack of industry standards.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Complaints

If you have a complaint, contact us via the email provided above. If you are unsatisfied with our response, you can lodge a complaint with your local data protection authority.